How we maintain customer confidentiality is about the only thing we don’t keep confidential.
The secret is one part company enculturation and one part process.
Outsourcing services to China can lead to questions about confidentiality. We built BioAtla to offer comprehensive, cost-effective solutions with zero reduction in quality or security. Our ongoing employee nurturing and team education helps to ensure employee loyalty and retention. And diligent focus on customer confidentiality is embedded in our daily internal policies and procedures. Our Confidentiality Control System™ includes:
+ Electronic tracking, notebook disclosure and document retention guidelines in place
+ Coded materials with limited access to customer identity
+ Material transfer policy – no transfer of customer samples to third parties without express written permission of the customer and a governing contract (MTA)
+ Availability of segregated, card-key controlled write-up rooms and laboratories
+ Rigorous publication policy
Confidentiality is an inherent part of the intellectual property protection that separates BioAtla from other outsourcing service providers. Both your know-how and confidential information is secure with us – in the U.S. and China.
